I’ve found that one of the most useful things you could say while working at a help desk is: “What do you want me to do about it?” It is also something you are never supposed to say. There are a lot of weird things that happen at a help desk, especially when dealing with computers, as I am. There are calls where (Thing) doesn’t work. I have the caller try something rudimentary and now (Thing) is working perfectly. Never breaks again.
There was one just a little bit ago. It was a slow day, and only got one call the entire time. It was a technical call, but at the end I told the user to call Human Resources to get some things changed. She called back about thirty minutes later, saying she had tried to call Network Services, but had instead called the Nursing Department here in St. Paul. She works in San Diego.
It is Friday, and there are thirty minutes left in the week. I just finished a helping of graham crackers and guacamole, and have started on peanut butter and Pepsi. My shoes are off under the desk and nobody cares. I’m going to bike home, which can take me 45 minutes, 25 or 30 if the lights are good. It’s sunny, and I never get enough sun. I just finished reading Spoiled, Rotten America by Larry Miller and am now reading Cujo by Stephen King. Cujo is a dog.
The old SK has a lot of good books, and a lot of big books. His big books are normally very good. For example IT, or the Dark Tower series. His smaller books are good to, with some exceptions. Christine was duller than it should have been; The Talisman rambled. Christine is a car. The Talisman is Patrick Dempsey.
Handsome man. Naw, it’s a normal talisman.
There are 18 minutes left until I leave, and let’s hope Cujo can last me that long.
No comments:
Post a Comment